I have just taken a quick return trip between Bangkok and Kuala Lumpur. Within two days of my return, I received emails from both the airline I flew with and the hotel I stayed at asking me to fill in a survey about my experience.
So, in the interests of doing them a favour, and sharing my experience even further via this blog, I did.
How can a traveller be sure that a hotel is what it claims to be?
The accommodation-booking website Wotif.com sells rooms at a hotel called the “Shreaton” in Khalidiya, a district of Abu Dhabi, United Arab Emirates. Bookings.com calls the same premises the Khalidiya Hotel. Locally, the hotel is known as the Sheraton Khalidiya and, as the photo on the Bookings.com website shows, it has the Sheraton name and logo on the side of the building.
I’ve moved from the Ramada Downtown and I’m now ensconced at the Mercure City Centre, Abu Dhabi.
As this is an Accor Hotel, I’m on more familiar turf here. The hotel — one of the oldest in the Abu Dhabi CBD (and, I believe, originally The Novotel), is showing a bit of wear and tear, but the experience so far has been very pleasant.
This is a hotel keycard. It’s supposed to let you operate the lift and open your room door. Except it doesn’t always do that.
I’ve been in the Ramada Downtown for a week, and I’ve had to have my card “recharged” or changed four times. [Update: it’s happened five times in 10 days.] On the second occasion, the very pleasant check-in clerk told me I shouldn’t keep it in my pocket near my mobile phone.
My hotel room, in common with every hotel room I’ve stayed in in the past 10 or more years, is very “green”. What I mean by that is that it has little notices like this:
There are a few variations, but basically they are asking guests to indicate whether they want their sheets or towels replaced, reminding us of the damage we are doing to the environment by washing things to often. Continue reading It’s not easy being green
Three bags for five years of life in the United Arab Emirates. As part of the very convoluted process of leaving, I am moving into a hotel (hello to the folks at the Ramada Downtown Abu Dhabi!) for at least 11 days as I get the paperwork sorted and spend one final week at work. I’ll keep you posted here and on social media.
There is one area where the hospitality industry has struggled (or is unwilling) to keep up and be competitive: the provision of internet services.
It is ridiculous in this day and age that some hotels, airlines and cruise ships offer near-extortionate prices for internet access (which, according to the United Nations, is a basic human right, no less).
It continues to amaze me that so many people who work in the hospitality industry don’t understand the basic rules of hygiene I learned as a child.
And how, despite millennia of experience in creating public buildings, and decades of public-health research, many restrooms (bathrooms, toilets, WCs … call them what you will) are still badly designed from a hygiene point of view.
Christmas markets, Christmas lunches, Christmas shopping … it’s all happening, and not just in traditionally Christian countries.
Not long after I moved to Abu Dhabi, somebody sneered on social media about “politically correct” Britain, where some councils had (allegedly) banned Christmas, and then added for good measure: “I bet you’re not allowed to celebrate it in the UAE, either.”
In summary, I filled in an online survey in which, on average, I gave them a score of 8 out of 10. Apparently they weren’t pleased with this, and wanted to know what was wrong.
So I wrote back and said nothing was wrong, I just usually don’t give out marks of 9 and 10.
Now they’ve written to me again, asking specifically about what was wrong with their internet.