It’s been a long time since I flew Jetstar. In fact, when I last did, the Qantas subsidiary still had unallocated seating — an “innovation” it very quickly abandoned.
But from what I’ve heard and read, it comes as little surprise that Jetstar has been has named the world’s worst airline in an international survey. Equally, it’s no surprise that it is fighting back, because the methodology was clearly flawed.
The longest flight delay I have ever experienced* is 11 hours — waiting for a charter jet to take me from Glasgow to Malaga for a package holiday on Spain’s Costa del Sol.
The reason given was urgent repairs to the plane — which, to be honest, is fairly compelling and mitigates the boredom of being stuck at Glasgow airport for half a day. I’m not so sure how I would’ve reacted if the reason was that they forgot to load the toilet paper.