It’s been a long time since I flew Jetstar. In fact, when I last did, the Qantas subsidiary still had unallocated seating — an “innovation” it very quickly abandoned.
But from what I’ve heard and read, it comes as little surprise that Jetstar has been has named the world’s worst airline in an international survey. Equally, it’s no surprise that it is fighting back, because the methodology was clearly flawed.
As frequent flyers know too well, very few flights ever leave on time. There’s always a reason (or at least, an excuse) of course. And a late departure doesn’t necessarily mean a late arrival — although it often does.
But for everyone except the most casual travellers, there are appointments and connections that have to be met, so on-time performance is important.