A perfect 10?

After their hotel stays, many guests receive an online survey asking them to rate the service and facilities.

I have a problem with these surveys — they are often too detailed, too long and too time-consuming; they often demand answers to questions that are irrelevant to the respondent; and they require some of us to think in ways we may not normally think.

Courtyard by Marriott, Bangkok
Courtyard by Marriott, Bangkok

Continue reading A perfect 10?