Passengers are powerless

Another week, another horror story about customer service on airlines. This time it’s about a woman who says she was told by United Airlines cabin crew to urinate in a cup.

(united.com)

Of course, there are different ways to interpret the story, but it does — once again — highlight an important issue: exactly how much control airline crew have over their passengers.

Continue reading Passengers are powerless

The safest way to fly

Updated

Although airline incidents are rare, and flying is statistically much safer than driving, we all sometimes have concerns when we fly.

And the winner is … (qantas.com)

I know a few people who refuse to fly with certain airlines because of a past incident or a belief that there is a greater risk of an accident.

So lists like that of the world’s safest airlines are eagerly read.

Continue reading The safest way to fly