Passengers are powerless

Another week, another horror story about customer service on airlines. This time it’s about a woman who says she was told by United Airlines cabin crew to urinate in a cup.


Of course, there are different ways to interpret the story, but it does — once again — highlight an important issue: exactly how much control airline crew have over their passengers.

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Turbulence explained

Nobody likes turbulence. If you’re a nervous flyer, a serious bout of it is enough to make you want to catch the bus next time.

But what exactly is turbulence? After 31 people on an Etihad Airways flight were injured last week, The National newspaper in Abu Dhabi asked a forecaster at Dubai international airport.

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