I caught a plane to Sydney today, and ...
1) I was asked to take my shoes off after I set off the security alarm - but there was nowhere for me to sit or even to lean to do so. I managed without falling over, but I'm sure old or infirm people couldn't.
2) I noticed there are two coffee outlets of the same brand within close walking distance in the Virgin Blue terminal. One was staffed with three or four people who appeared to be doing very little to address the long queue of caffeine-hungry patrons. But that's OK because they looked damn fine and extremely pleased with themselves, as all coffee-shop staff ought to. The other had two pleasant staff members who actually served customers and made coffee quickly.