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Brett Debritz, Brisbane, Australia

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Automated answers

Have you ever noticed how people in customer-service jobs now seemed programmed to give often-inane answers to inquiries? At a cinema today, a woman who noticed the box-office was unattended asked a young employee where she cold buy her ticket. "Tickets are now on sale at the candy bar for your convenience," he replied automatically. Exactly how having to queue up after giggling teenagers who can't decide what kind of drink and what size popcorn they want is more convenient, I don't know. What he really should have said is: "Tickets are now on sale at the candy bar so the proprietor can save money on staff."
PS: And it should be the lolly bar.